Frequently asked questions

e-Signal is an all-in-one platform that brings together your communication channels (WhatsApp, Messenger, email…), your online store, your cash management, your CRM and AI-powered forecasts — built for African businesses.

Retailers, online sellers and sales teams who want to centralize their sales and customer relationships — from a small shop to a multi-brand group.

No. e-Signal is designed to be up and running in minutes, with no technical setup. An API and webhooks are available if you want to go further.

WhatsApp Business, Messenger, Instagram, email and SMS come together in a single inbox, with your contacts and conversation history all in one place.

Yes. Multi-company mode lets you run several brands or points of sale from the same account, with roles and permissions for each user.

e-Signal includes a full CRM (pipeline, contacts, sales follow-up) that can replace your existing tool, or connect to it through the API to keep your data in sync.

Yes, a 14-day trial is available with no bank card required. When the trial ends, your account automatically switches to the Free plan.

Orange Money, Wave, MTN Mobile Money, Visa/Mastercard cards, and bank transfer for Business plans.

Yes, with no commitment and no penalty. Plan changes take effect immediately and are prorated; cancellation takes effect at the end of the current billing period.

All data is encrypted in transit (TLS 1.3) and at rest (AES-256), on ISO 27001-certified infrastructure.

Your data is hosted in Europe, in compliance with the GDPR, with access restricted according to the roles defined in your account.

A personalized onboarding session is included from the Business plan upwards to set up your channels, your catalog and your teams.

Our Africa-based team replies within 24 hours by email, and in under an hour during business hours on WhatsApp Business.

Yes, a free, no-commitment 30-minute demo tailored to your industry and company size is available.