Privacy policy

Score360 SARL, whose registered office is located in Abidjan, Koumassi — Cité Houphouët-Boigny, Lot 2056, Côte d'Ivoire, is the controller of your personal data collected through the e-Signal platform.

DPO contact: dpo@score360.africa

Identification data: last name, first name, email, phone number, company name.

Connection data: IP address, connection logs, session cookies.

Usage data: interactions with the platform, preferences, activity history.

Billing data: payment information processed by our payment service provider (PSP) partners (not stored by us).

• Providing and improving the e-Signal services

• Managing your account and subscription

• Customer support and communication

• Anonymized statistical analysis of platform usage

• Complying with our legal and regulatory obligations

• Fraud prevention and platform security

Performance of the contract: processing required to provide the service you subscribed to.

Legitimate interest: platform improvement, fraud prevention.

Consent: marketing communications (which you can withdraw at any time).

Legal obligation: retention of billing data.

Your data is kept for the entire duration of your subscription, then for 3 years after termination for legal and contractual purposes.

Billing data is kept for 10 years in accordance with accounting obligations.

Your data is never sold to third parties. It may be shared with:

• Our technical subcontractors (hosting, analytics), bound by GDPR-compliant data processing agreements (DPAs)

• Competent authorities upon judicial request

• Our payment partners for billing purposes

In accordance with the GDPR and Ivorian data protection law, you have the following rights:

• Right of access to your personal data

• Right to rectification of inaccurate data

• Right to erasure ("right to be forgotten")

• Right to data portability

• Right to object to processing

• Right to withdraw your consent at any time

To exercise these rights: dpo@score360.africa

e-Signal uses cookies that are essential to the operation of the platform (session, security) as well as anonymized analytics cookies. You can manage your preferences in your browser settings.

We apply security measures in line with ISO 27001: TLS 1.3 encryption, multi-factor authentication, regular security audits and strict access control over data.