Terms of Use

e-SIGNAL™ is a SaaS business analytics and observability platform (hereinafter “the Platform”) developed and operated by SCORE360 SARL (hereinafter “Score360”), a company incorporated under Ivorian law with a share capital of 10,000,000 FCFA, registered under RCCM number CI-ABJ-03-2026-B12-00586, whose registered office is located in Abidjan, Koumassi — Cité Houphouët-Boigny, Lot 2056, Côte d'Ivoire.

The Platform is intended for Small and Medium-sized Enterprises (SMEs) wishing to analyze their digital interactions, understand their sales performance and make decisions based on actionable insights. It centralizes multichannel interactions (WhatsApp Business, Facebook, Messenger, Instagram, TikTok, Google Business, etc.), marketing campaigns, customer reviews, transactional data and sales performance in order to provide a unified, real-time view of business activity.

These Terms of Use (hereinafter the “Terms”) govern access to and use of the Platform by any user or entity (hereinafter “the User”). By accessing the Platform, the User unreservedly accepts these Terms in their entirety.

The purpose of these Terms is to define the terms and conditions of access to, use and operation of the e-SIGNAL Platform, as well as the respective rights and obligations of Score360 and the User within the framework of their contractual relationship.

For the purposes of these Terms, the following terms are defined as follows:

• “Platform”: means all the services, features, interfaces, applications, APIs and modules making up e-SIGNAL™, available as SaaS.
• “User”: means any natural or legal person accessing the Platform for professional purposes, under a subscription agreement entered into with Score360.
• “Account”: means the personal, secure space created by the User on the Platform, giving access to the subscribed services.
• “Data”: means all information, content, files, messages, transactions, indicators and signals processed through the Platform, whether provided by the User or collected from connected third-party sources.
• “Personal Data”: means any information that directly or indirectly identifies a natural person within the meaning of Ivorian Law No. 2013-450 of June 19, 2013, the Malabo Convention and the General Data Protection Regulation (GDPR).
• “Third-Party Integrations”: means the connections and API interfaces allowing the Platform to interact with third-party services or applications (Meta, Google, TikTok, payment systems, Customer Resource Management (CRM), ERP, financial institutions, etc.).
• “Score360”: means SCORE360 SARL, the company that publishes and operates the e-SIGNAL Platform.
• “Subscription”: means the Platform access agreement entered into by the User, which defines the applicable services, modules, term and pricing.

Access to and use of the Platform imply full and unreserved acceptance of these Terms. This acceptance is formalized when the Account is created or upon any login to the Platform.

The User acknowledges having read, understood and accepted these Terms before accessing the services. If the User does not accept them, the User must refrain from accessing the Platform.

For legal entities, acceptance of the Terms binds the legal entity and guarantees that the natural person acting on its behalf is duly authorized to bind it.

Access to the Platform is reserved for:

• Legal entities (companies, associations, organizations) with legal capacity and acting in a professional capacity
• Natural persons acting in a professional capacity
• Users who have subscribed to a valid subscription with Score360 or an authorized distribution partner

Access to the Platform requires an Internet connection and compatible technical equipment, the setup and maintenance of which are the User's responsibility. Score360 does not guarantee that the Platform is compatible with all existing equipment or configurations.

Creating an Account requires providing accurate, complete and up-to-date information, including: the company name, RCCM number, address, business sector, as well as the name and contact details of the main administrator.

The User is solely responsible for the confidentiality of their login credentials (username, password, PIN). Any use of the Platform from their Account is deemed to have been carried out by the User, unless Score360 is notified immediately of a compromise.

The User may add their team members to their account, according to their business needs, within the limits defined by the subscription. The User remains responsible for the use made by these sub-users.

Score360 reserves the right to suspend or delete any Account whose information proves to be inaccurate, incomplete or misleading.

The e-SIGNAL Platform offers the following features and services:

• Smart Unified Inbox: centralization and management of multichannel interactions (WhatsApp Business, Instagram, Facebook, TikTok, Google Business)
• Purchase Intent Detection: automatic analysis of digital interactions and customer behavior to identify sales opportunities
• Financial Attribution: correlation between digital interactions and actual business results
• Business Intelligence Dashboard: dynamic real-time dashboards bringing together key performance indicators
• Digital Reputation Monitoring: continuous monitoring of reviews, comments and brand mentions
• Advertising Campaign Management and Analysis: integration with Meta Ads, Google Ads, TikTok Ads
• Built-in Lightweight CRM: lead management, conversation tracking and automated follow-ups
• Smart Alerts and Automation: automatic management of operational alerts
• Performance Score Generation: generation of performance and digital maturity scores to assess SME performance

The services available vary depending on the subscription level. Score360 reserves the right to add, modify or remove features, subject to reasonable notice.

The User undertakes to:

• Use the Platform in accordance with these Terms and applicable laws and regulations
• Provide accurate, complete and up-to-date information when creating and updating their Account
• Keep their login credentials confidential and not share them with unauthorized third parties
• Only connect to the Platform data sources for which they hold the necessary authorizations
• Respect the rights of third parties, in particular intellectual property rights
• Notify Score360 immediately of any breach or suspected breach of their Account security
• Not disrupt, alter or attempt to compromise the operation of the Platform or Score360 systems
• Not use the Platform for unlawful or fraudulent purposes or purposes contrary to public order

The User is strictly prohibited from:

• Using the Platform for purposes contrary to applicable laws and regulations, in particular regarding data protection, anti-money laundering and counter-terrorist financing
• Accessing or attempting to access other users’ data without authorization
• Introducing viruses, malware or any malicious code into the Platform
• Reverse engineering, decompiling or attempting to extract the Platform’s source code
• Reselling, redistributing or sublicensing access to the Platform without Score360’s express authorization
• Using robots, scripts or any unauthorized automated process to access the Platform or extract data from it
• Using the generated analyses and scores to create discriminatory profiles of natural persons based on criteria prohibited by law
• Presenting or using the analyses and scores as official financial, legal or accounting recommendations

Access to the Platform is subject to subscribing to one of the plans defined in Score360's price list, available on request or on the Platform's official website.

Prices are expressed in FCFA excluding taxes, unless otherwise stated. Billing terms (monthly, annual, per transaction, etc.) are specified in the subscription agreement.

Score360 reserves the right to change its prices with thirty (30) days' notice. If the User does not accept the new prices, the User may cancel their subscription before the new terms take effect.

Any late payment may result in suspension of access to the Platform, without prejudice to any other available remedies.

Score360 reserves the right to suspend or terminate a User's access to the Platform, with or without notice, in the event of:

• Breach of these Terms
• Non-payment of amounts due
• Fraudulent or abusive use of the Platform
• Provision of false or misleading information
• Conduct likely to infringe the rights of third parties or harm Score360’s reputation

Upon termination, the User has thirty (30) days to export their data. After that period, the data is deleted in accordance with the Privacy Policy.

The User may cancel their subscription at any time, subject to the notice period defined in the subscription agreement.

Score360 undertakes to use all reasonable means to ensure the availability of the Platform, with a monthly availability target of 99.5%. However, no absolute guarantee of availability can be given. The current service level can be viewed at e-signal.io/status.

Service interruptions may occur, in particular during scheduled maintenance operations, unforeseen technical incidents or force majeure events. Score360 cannot be held liable for interruptions caused by failures of third-party providers or by events beyond its control.

Score360 reserves the right to carry out updates, fixes, improvements or changes to the Platform at any time in order to improve performance, security or features. Scheduled maintenance is communicated to Users within a reasonable time in advance.

The e-SIGNAL Platform and all its components (software, interfaces, algorithms, databases, content, trademarks, names, logos, documentation) are and remain the exclusive property of Score360 or its licensors.

These Terms do not grant the User any ownership rights over the Platform. The User only benefits from a non-exclusive, non-transferable license to use the Platform, limited to the term of the subscription. The User retains ownership of their data and grants Score360 a limited license to use it solely for the purpose of providing the contractual services.

Any reproduction, representation, modification or use of the Platform without Score360's prior written consent is strictly prohibited.

The User is solely responsible for their use of the Platform and for the decisions they make based on the analyses, indicators and scores generated. The User warrants that they hold all the rights and authorizations necessary to connect the third-party data sources used to the Platform.

To the extent permitted by applicable law, Score360 shall not be liable for any indirect, consequential or special losses, for decisions made on the basis of the Platform's analyses, or for interruptions resulting from force majeure or third-party failures.

In any event, Score360's liability is limited to the amounts actually paid by the User during the twelve (12) months preceding the event giving rise to the claim.

Score360 provides Users with APIs allowing the Platform to be integrated with third-party systems. Their use is subject to these Terms and to the specific technical documentation provided. Score360 reserves the right to modify the APIs with reasonable notice, in particular for security or compliance reasons.

The Platform is connected to third-party services such as WhatsApp, Meta, TikTok, Google Business, etc., which fall under the User's responsibility. The use of these services is subject to their own terms and conditions, over which Score360 has no control, and Score360 does not guarantee their continuity.

Score360 implements technical and organizational measures in line with ISO 27001 and the NIST Cybersecurity Framework, in accordance with international standards. The User must follow good cybersecurity practices and immediately report any incident detected on their Account.

Any attempt to intrude into or sabotage the Platform may give rise to the criminal liability of its perpetrator under the African Union Convention on Cyber Security (Malabo Convention, June 27, 2014) and applicable national legislation.

The conditions relating to the processing of personal data and the protection of privacy are detailed in our Privacy Policy, which forms an integral part of these Terms.

In the event of a dispute, the parties undertake to seek an amicable solution for a minimum period of thirty (30) days. Failing that, the dispute will be submitted to mediation and, if mediation fails, to the competent courts of Abidjan (Côte d'Ivoire).

Score360 reserves the right to modify these Terms. Changes take effect thirty (30) days after notification to active Users. Continued use of the Platform constitutes acceptance of the new Terms.

For any question regarding these Terms or the services, the User may contact Score360.