Unified inbox: the complete guide to managing all your channels from one place
WhatsApp, Instagram DMs, Facebook Messenger, email, SMS — how to centralize everything without losing context or personalization.
Why a multichannel inbox is a game changer
The problem isn't the number of channels — it's how fragmented they are. A customer who sends a WhatsApp message on Monday and an Instagram DM on Thursday gets treated as two different people by two team members who never talk to each other. The e-Signal unified inbox merges all these threads into a single contact record enriched with the full history.
Setting up each channel in under 10 minutes
Connecting WhatsApp Business requires your Business number and a Meta verification (5 min). Instagram and Facebook use OAuth — two clicks and a permissions consent. Email connects via standard IMAP/SMTP or Google Workspace. Each active channel shows up in your inbox within 15 minutes of the initial setup.
Routing rules for smart distribution
Define routing rules to assign conversations automatically: by channel (WhatsApp → field team, email → support), by keyword ("invoice" → accounting), by AI score (leads > 80 → senior salesperson). Rules stack by priority, and you can test them in simulation mode before turning them on.
Keeping it personal at scale
A unified inbox shouldn't make your replies generic. e-Signal automatically surfaces each contact's context in the interface: purchase history, last interaction, satisfaction score, custom tags. Your team sees at a glance who they're talking to and can personalize every reply in 30 seconds.
Ready to put it into practice?
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